A couple of weeks ago I posted about aggravating business policies and touch points, and asked readers to tell us about the things we do that's frustrating! We received three comments. One I've mentioned already, and the other two also raise important issues. Katherine (not her real name) emailed her account manager to say she doesn't like Photojunction. More important, she doesn't like feeling pressured by Queensberry into using it. She feels that if QBY were truly customer focused she wouldn't feel this pressure and could continue in the way that's suited her perfectly for the last seven years. To View More >>

This post is now superseded by new Photojunction functionality. If you're uploading your Queensberry album orders using LabFTP, we've just released version 3, with added functionality for ordering prints from QBY online. We're very excited about the online print ordering function – but it's restricted for now to New Zealand clients, so let me talk first about how it impacts on albums. LabFTP 3 integrates more closely with PJ Remix. For example you're no longer asked to provide information that you've already entered in PJ. It also shares Remix's look and feel. Version 3 is no longer a To View More >>

I was upsold to in the weekend and didn't even know it. Now that I do though, I'm ok with it. Over the last few weeks my fiancee and I have been looking out wedding bands for us both. We'd again done our homework, been put off by another raft of useless sales people and ended up where we always knew we would, with the same jeweller I'd bought her engagement ring from. I blogged about that experience a while back. An hour later I walked out of the shop with a quote for a wedding band thicker, wider, with a bigger diamond and in higher quality gold than I'd gone in thinking I wanted. Kayla made To View More >>

I have to say this. That leather is beautiful. Well I certainly think so. It's is part of our new contemporary range, specially made for us. Heather and I were lucky enough to visit the tannery in Europe last month and we were very impressed. So much individual attention to every hide, from the initial inspection and grading (by four very serious men) through to the final finishing processes and packaging. Not to mention their environmental commitment,  and even the way they engaged personally with us. We visited our paper suppliers too. Same story. Great people, great product, high standards. To View More >>

Because you'll probably (hopefully) never be engaged again, or plan your own wedding again, or be single again... Sure planning a wedding can be stressful, and frustrating, and hard work, and all those other things that make you want to run off to Vegas and elope - but it's also exciting and fun and romantic. It's now only two days until our wedding, but we're still taking time to relax, reflect, and enjoy the process. Wish us luck, rehearsal tomorrow. Cheers, Nigel To View More >>